ClerkChatSwitching guides
Moving to ClerkChat, and what it actually costs you
Each guide leads with what you lose rather than what you gain, because that is the question you arrived with. Every one of them also says when staying put is the right answer.
Switching from
Omnichat
Plan around your renewal date, then a few daysContract timing first
You lose: line and wechat, entirelyWoztellA few days, mostly waiting on the numberCheck the Meta features first
You lose: the whatsapp groups api, calling api and meta business agentChatbaseAbout an hourEasiest
You lose: conversation historyTidioAn hour or twoDepends on live chat
You lose: live chat with human operatorsCrispAn hour or twoWrite, do not export
You lose: scenarios and bot rulesGorgiasAn afternoon to deflect; longer to replace a helpdeskConsider running both
You lose: order actions from inside the conversationIntercomAn hour to set up; longer to untangle what else you useAudit before you move
You lose: the inbox, with assignment and team routingManyChatAn afternoon, if your help content existsDifferent model
You lose: flows, in any formChatfuelAn afternoonYou gain channels
You lose: blocks, flows and sequencesWatiA few days end to end, with a short interruptionMost operational
You lose: message templates, without re-approvalrespond.ioA few days, mostly waiting on the numberCheck channels first
You lose: line, viber, wechat, sms and emailNot decided yet?
The comparison pages go into where each product is genuinely the better choice.
Try it before you move anything
Every guide here says to set the agent up and test it before you cancel anything or move a phone number. Free plan, no card needed.