ClerkChatStop the ticket before it reaches Zendesk
Zendesk is built to route and resolve tickets well. ClerkChat is built so fewer of them exist. This integration is on our roadmap: the agent answers repeat questions on your site and messaging channels, and passes the genuinely human ones to Zendesk with the full conversation attached.
This integration is not available yet. It is on our roadmap. Everything described below is what it is intended to do. ClerkChat works today on your website, a page we host, WhatsApp, Instagram, Messenger and Telegram.
Free plan included · No credit card required
Most of your ticket volume never needed a person
- "Where is my order?"
- "How do I reset my password?"
- "What is your refund policy?"
- "Do you ship to my country?"
- "How do I cancel?"
A helpdesk makes these faster to answer. It does not make there be fewer of them. Every one still consumes a seat, a queue slot and a reply.
What the integration will do
- Answer before the ticket exists. Repeat questions get a sourced answer on your site or messaging channels, so they never open a ticket.
- Escalate with full context. When a person is needed, a Zendesk ticket is created with the transcript attached, so nobody starts from nothing.
- See what was deflected. Track how many conversations were resolved without a ticket, alongside those that still needed one.
Planned capabilities
Nothing here is live yet. It is what the integration is intended to do, published so you can tell us whether it is what you need.
Trained on your business
Crawl your site or upload docs so answers match your policies rather than a generic script.
Every channel, one agent
Website widget, a hosted page, WhatsApp, Instagram, Messenger and Telegram, all feeding the same handoff.
Ticket creation on escalation
Planned: create the Zendesk ticket only when the conversation warrants one.
On-brand answers
Set the agent's name and tone so replies sound like your team.
Connected in minutes
No developers needed. No long setup.
Start with the channels that exist today
Connect your site or WhatsApp now; deflection does not wait on Zendesk.
Train your agent
Point it at your help docs and policies.
Tell us Zendesk matters to you
It moves up the roadmap when customers say they need it.
Connect Zendesk when it ships
Escalations will route into your existing queue.
Zendesk chatbot questions
Everything else you might want to know before connecting Zendesk.
Built for your team
Other channels
Start deflecting now, connect Zendesk later
The channels that reduce ticket volume are live today. No credit card required.