ClerkChatAnswer the repeat questions. Send the rest to Zendesk.
ClerkChat answers customers on your website, WhatsApp, Instagram, Messenger and Telegram. When a conversation needs a person, it asks for the customer's email and opens a Zendesk ticket with a summary and the full transcript, so your team starts with context instead of a blank reply.
Free plan included · No credit card required
Most of your ticket volume never needed a person
- "Where's my order?"
- "How do I reset my password?"
- "What's your refund policy?"
- "Do you ship to Canada?"
- "Can I change my plan?"
Each of these has one right answer that already lives in your help centre. Every one that becomes a ticket costs an agent a few minutes and the customer a wait, and the questions that do need judgement queue up behind them.
What happens in a conversation
- Answers first. The agent answers from your help centre, website and docs on every channel, so routine questions close without a ticket.
- A ticket when it matters. Your Escalate to Human automation asks for the customer's email, writes a subject and a factual summary, and opens the ticket.
- The whole conversation attached. The summary and full transcript go into the ticket as an internal note, so nobody asks the customer to repeat themselves.
How the Zendesk connection works
Set it up once from your agent's Integrations page. No developer and no Zendesk app to install.
Sign in with Zendesk
Enter your Zendesk subdomain and approve access in Zendesk. Credentials are stored encrypted and refreshed automatically.
The customer is the requester
Tickets are created under the customer's confirmed email, so your team replies from Zendesk exactly as it does today.
No duplicate tickets
One conversation opens one ticket per escalation. A retry returns the ticket that already exists instead of creating another.
Honest when it fails
If Zendesk cannot be reached, the agent does not tell the customer a ticket was created. It asks them to try again.
What the Zendesk integration does not do
- Replies you send from Zendesk reach the customer by email. They are not posted back into the WhatsApp, Instagram or website conversation.
- It creates tickets. It does not read your existing tickets or import Help Center articles; add your help centre as a website source to train the agent.
- A ticket needs the customer's email address, so the agent asks for one before escalating.
- Tickets are not created while you preview an unsaved automation.
- Help desk integrations are included on the Standard and Pro plans.
Connected in minutes
No developers needed. No long setup.
Connect Zendesk
In your agent's Integrations, enter your Zendesk subdomain and approve access.
Add an escalation
Create an Escalate to Human automation and choose Zendesk as the ticket platform.
Choose the handoff
Decide whether the AI stops replying and what the customer is told.
Test it
Ask for a person in a real conversation and check the ticket in Zendesk.
Zendesk chatbot questions
Everything else you might want to know before connecting Zendesk.
Built for your team
Other channels
Learn more
Zendesk's own documentation, for setting up the inbox your tickets land in.
Zendesk Help CenterFewer tickets, better ones
Start free on your channels, and add the Zendesk handoff on Standard.