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Each page below covers one job, with real businesses doing it and the questions their customers genuinely type. Every one is explicit about what the agent does not do.

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Lead qualificationMost enquiries are not leads. They are people checking whether you cover their area, whether you work at their size, or whether you do the thing at all. An agent asks what you would ask and hands over only the ones worth a call.Solar panel installers · IT and managed service agencies · Medical and mobility equipment suppliersSee how it works FAQ deflectionLook at last month's messages and you will find a short list repeating. Answering them faster is not the win; answering them without anyone noticing is. What is left over is the work that actually needed a person.Online courses and memberships · Local services with a physical premises · Subscription boxesSee how it works After-hours coverPeople message when they think of it, which is evenings, weekends and whatever hour it is where they live. An answer at the moment they ask is worth more than a better answer eleven hours later.Restaurants and bars · Hotels, B&Bs and holiday lets · Emergency trades — plumbers, locksmiths, electriciansSee how it works Abandoned cart recoveryRecovery emails chase a shopper who already left. The cheaper fix is answering the question that made them hesitate while they are still on the page — and, on Shopify, adding the right item to the cart for them.Fashion and apparel · Furniture and large homeware · Supplements and subscription consumablesSee how it works Appointment bookingVery few people book without asking something first: what it costs, whether you take their insurance, how long it takes, whether you can see them this week. Answering those instantly is what turns an enquiry into an appointment.Dental and medical clinics · Hair and beauty salons · Garages and MOT centresSee how it works Order trackingIt is the single most common message any shop receives, it is almost never interesting, and it arrives at the worst times. Most of these questions are answerable from your own shipping policy, and the rest need a connection to your order system.Online shops shipping stocked goods · Made-to-order and custom manufacturing · Meal kits and perishable subscriptionsSee how it works

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