ClerkChatAnswer everywhere, hand off to Intercom
ClerkChat answers repeat questions on your website, WhatsApp, Instagram, Messenger and Telegram. When a conversation needs your team, it collects the customer's email and opens an Intercom ticket with a written summary of the issue.
Free plan included · No credit card required
Conversation volume grows faster than the team does
- "Is this included in my plan?"
- "How do I add a teammate?"
- "Why was I charged twice?"
- "Do you integrate with my tools?"
- "Can I talk to someone?"
Most of these have one correct answer that already exists in your docs. Routing them faster is not the same as not having to route them, and the questions that arrive on WhatsApp or Instagram often never reach Intercom at all.
What happens in a conversation
- Resolve before the handoff. Answers come from your own documentation, so common questions close themselves on every channel.
- A ticket with the story so far. Your Escalate to Human automation asks for the customer's email, writes a subject and summary, and opens an Intercom ticket.
- Beyond the website widget. The same agent answers on WhatsApp, Instagram, Messenger and Telegram, and escalates from any of them into Intercom.
How the Intercom connection works
Set it up once from your agent's Integrations page. No developer needed.
Sign in with Intercom
Choose your workspace region and approve access in Intercom. Credentials are stored encrypted.
Your ticket type
Pick which Intercom ticket type escalations use, so they land in the queue and workflow your team already runs.
Linked to the customer
Each ticket is attached to the customer's confirmed email address, so it shows up against the right contact.
No duplicates, no false promises
One conversation opens one ticket per escalation, and the agent never claims a ticket exists if Intercom rejected it.
What the Intercom integration does not do
- The ticket carries the agent's summary of the issue, not the full chat transcript.
- Replies your team sends from Intercom are not posted back into the WhatsApp, Instagram or website conversation.
- Workspaces hosted in Intercom's EU region cannot connect yet.
- A ticket needs the customer's email address, so the agent asks for one before escalating.
- Help desk integrations are included on the Standard and Pro plans.
Connected in minutes
No developers needed. No long setup.
Connect Intercom
In your agent's Integrations, choose your region and approve access.
Pick a ticket type
Select the Intercom ticket type escalations should create.
Add an escalation
Create an Escalate to Human automation and choose Intercom.
Test it
Ask for a person in a real conversation and find the ticket in Intercom.
Intercom chatbot questions
Everything else you might want to know before connecting Intercom.
Built for your team
Other channels
Learn more
Intercom's guide to tickets and ticket types, for setting up where escalations land.
Setting up Intercom ticket typesFewer conversations reach the inbox
Start free on your channels, and add the Intercom handoff on Standard.