People message when they think of it, which is evenings, weekends and whatever hour it is where they live. An answer at the moment they ask is worth more than a better answer eleven hours later.
The questions below are the ones customers actually type.
Booking enquiries peak at exactly the hour the floor is busiest, and again after closing.
Dietary, policy and timing questions are answered at eleven at night. Booking requests are captured with the party size and date for the morning.
Guests are in other timezones, and the questions that decide a booking arrive while you are asleep.
The practical questions that decide a booking are answered at the moment they are asked, rather than after the guest has booked somewhere else.
Telling a real emergency from something that can wait until Monday is the entire job, and every call wakes someone up.
Callout rates and typical timings are answered instantly. A genuine emergency escalates to a phone straight away, and a dripping tap gets a morning slot instead of a 2am call.
A customer in another timezone hits a problem at three in the morning your time, and a nine-hour silence reads as neglect.
Documented questions are answered immediately in the customer's own working day, and only the genuinely novel ones wait for yours.
Questions about classes and opening hours arrive constantly, and almost all of them are already written down somewhere.
Timetable and membership questions are handled around the clock without anyone at the desk.
Set your urgent rules and let it answer the rest. Free plan, no card needed.
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