It is the single most common message any shop receives, it is almost never interesting, and it arrives at the worst times. Most of these questions are answerable from your own shipping policy, and the rest need a connection to your order system.
The questions below are the ones customers actually type.
Most 'where is my order' messages arrive inside the normal dispatch window, before there is anything to report.
Dispatch windows, carrier timings and the not-arrived process are answered from your shipping page. What remains is the genuinely unusual case, which is the only kind worth your attention.
Production time is the question, not shipping, and customers have no idea where in the queue they sit.
Lead times and the point at which changes close are explained clearly, which is what most of these messages are really asking.
Delivery timing is urgent in a way it is not for other goods, and the questions cluster around cut-offs.
Cut-offs, pauses and the missed-delivery process are answered instantly, at the hour people actually think about them.
Buyers chase against purchase order numbers and expect a specific answer, not a policy.
Policy questions are handled, and a custom action against your own system can answer against a specific reference if you have an endpoint for it.
Point it at your shipping page and see. Free plan, no card needed.
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