Switching from Intercom

Moving from Intercom to ClerkChat

Intercom is not one product. It is an inbox, a help centre, Fin answering automatically, plus tours, surveys and outbound campaigns. We replace one slice of that well and none of the rest, so the first job is working out which slice you are actually paying for.

Realistic time: An hour to set up; longer to untangle what else you use
The catch: Audit before you move

What you lose

The question everyone actually has, answered first.

The Inbox, with assignment and team routingWe answer and escalate rather than running a queue. For a staffed support team this is the core of what Intercom does and we do not match it.
Product tours, checklists and surveysEntirely separate features with no counterpart here. If you use these for onboarding, leaving Intercom loses them.
Outbound messages, Series and campaignsWe answer what people ask. We do not run lifecycle messaging.
Conversation history and reportingExport what you need for records before your access ends.

What carries across

Your Intercom ArticlesThe help centre is what Fin reads, and it is what we read too. Point us at the same published articles and the agent starts from the same knowledge.
Saved replies and macrosPre-written answers are strong training material because they are already approved and already in your voice.
The widget position on your siteBoth embed with a script tag, so nothing changes visually for visitors.

How to do it

1
Audit what you use, not what you pay forOpen your Intercom account and list the features genuinely in use this month. Teams routinely discover they are paying for a platform and using a widget, or the reverse.
2
Point us at your help centreThe same articles Fin reads. If the help centre is thin, that is worth fixing regardless of which product you end up with.
3
Compare against Fin specifically, not against Intercom overallFin is the part we compete with. Test both on the same twenty questions and compare answers, then compare Fin's per-resolution cost against a flat plan at your volume.
4
Add the channels Intercom's widget does not reachWhatsApp, Instagram, Messenger, Telegram, or a hosted page if you have no site.
5
Decide feature by featureIf you use tours and surveys, you may keep Intercom for those and use us for answering. That is a legitimate outcome and often the cheapest one.

What catches people out

Per-resolution pricing makes the comparison volume-dependentFin charges per resolved conversation. At low volume that can be cheaper than a flat plan; as deflection improves it stops being. Work out where your volume sits before deciding on cost.
Check what is wired into Intercom before you leaveIntercom often sits behind onboarding emails, in-app messages and analytics events. Leaving can quietly break things nobody remembers setting up. Audit the integrations list first.
Seat counts change the arithmeticMuch of an Intercom bill is seats. If deflection lets you reduce seats, the saving may come from staying on a smaller Intercom plan rather than from leaving.

When not to move

If any of these describe you, staying with Intercom is the right call and we would rather say so than sell you a migration you regret.

You run a staffed support team that lives in the Inbox
You use product tours, checklists or surveys for onboarding
Outbound lifecycle messaging is part of how you activate customers
Intercom is wired into analytics and workflows across your product

Questions

Is ClerkChat a replacement for Fin?: For the answering job, yes: both read your help centre and answer customers. We also answer on WhatsApp, Instagram, Messenger and Telegram, and on a page we host. What we do not replace is the rest of Intercom — the Inbox, tours, surveys and outbound campaigns.
Do my Intercom Articles transfer?: They do not move as files, but they are the right source and they are already written. Point us at the published help centre and the agent reads the same material Fin does.
Can I keep Intercom for some things?: Yes, and it is often the sensible answer. Plenty of teams keep Intercom for onboarding tours and the inbox, and use us for answering across messaging channels.

Moving from something else

Compare against Fin on your own questions

Point us at the same help centre and see. Free plan, no card needed.

Start free See pricing