Telegram for communities

The same five questions, asked by every new member

A community grows and the questions do not change. Access, schedules, where things are, what happens next. Moderators answer them forever, and new members ask anyway.

What they actually ask

How do I get access to the recordings?
When is the next live session?
Is there a certificate at the end?
Where do I find the workbook?
How long do I keep access after the course ends?

What makes this different from any other business

Search in a busy group is functionally useless

The answer is almost always somewhere in the history, which is exactly why nobody finds it. A question asked in a thousand-member group at midnight scrolls away in an hour. An agent that answers from your material gives every member the same answer regardless of when they arrive, which is what a pinned message has never managed.

Moderators burn out on repetition, not on difficulty

What exhausts a volunteer moderator is not hard questions, it is answering the access question for the four hundredth time. Removing the repetition is what keeps people willing to moderate, and it is a retention problem more than a support one.

Telegram is where these communities actually live

Course cohorts, trading groups, creator communities and regional audiences run on Telegram rather than Slack or Discord, particularly outside Western Europe and North America. Most support tools do not support it at all, which is why these communities are stuck with pinned messages and patient humans.

Setting it up

1
Collect what is already in your pinned messagesAccess instructions, schedule, where materials live, what happens at the end. It is already written, just unfindable.
2
Connect the Telegram botIt answers in the group or in a direct message, from the same material.
3
Decide what still needs a humanBilling, access problems and anything account-specific should reach a person rather than be guessed at.

What it does not do

It does not moderate, remove members or enforce rules
It cannot see who has paid or grant access to anything
In a large group it answers what is asked of it rather than policing every message

Questions

Does it moderate the group?: No. It answers questions. Removing members, filtering spam and enforcing rules are a moderation tool's job, and this is not one.
Can it give someone access if they have paid?: Not on its own — it cannot see your billing. It can explain the process and escalate the ones that are genuinely stuck, which is most of what those messages need.

Stop answering the access question for the four hundredth time

Point it at your pinned messages. Free plan, no card.

Start free See pricing