1
Open the Playground
Select an agent, then select Playground in the sidebar.
2
Choose a model
Select the model you want to test and save the selection. Model availability may depend on your
plan.
3
Test expected answers
Ask direct customer questions covered by your knowledge. Check facts, tone, links, and any
automation that runs.
4
Test support boundaries
Ask about unsupported topics and requests that require a person. Confirm that the agent follows
your instructions instead of inventing an answer.
5
Start a new chat
Click New Chat before testing a revised setup. This removes the prior conversation context
from your next test.
Configure conversation starters
Add all 3 conversation starters in the Playground and save them. Published help pages show these prompts, and widgets can show them when Show conversation starters is enabled.An indexing notice means new website content isn’t ready yet. Ready sources remain available
during indexing.