Review one agent
Select an agent and open Analytics. Change the reporting period to review conversation volume and available breakdowns. Some analytics require a higher plan.Review the workspace
Open Command Centre to compare activity across agents and inspect recent conversations. Panels marked Not ready yet don’t contain tracked data.Manage billing
Open Billing to review your current plan and credit usage. Available controls include:- Compare plans and upgrade the workspace
- Buy credits and review credit purchase history
- Configure or disable automatic top-up
- Open payment settings
- Review subscription invoices
- Schedule an available downgrade or restore a scheduled cancellation
Billing controls depend on your role and subscription state. Failed billing changes preserve the
current plan or settings unless the dashboard confirms a change.