> ## Documentation Index
> Fetch the complete documentation index at: https://clerkchat.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage customer conversations

> Find conversations, take over from the agent, and reply to customers.

The conversation inbox collects chats from your published agent. Use it to review customer requests and step in when a person should respond.

<Steps>
  <Step title="Open Conversations">
    Select your agent, then select **Conversations** in the sidebar.
  </Step>

  <Step title="Find a conversation">
    Search the list or apply filters to narrow the results. Select a conversation to open its
    message history and details.
  </Step>

  <Step title="Take over the conversation">
    Click **Take Over** before writing a human reply. The agent stops controlling the conversation
    while a teammate has taken over.
  </Step>

  <Step title="Reply to the customer">
    Write and send your reply. You can generate a draft, review it, and edit it before sending.
  </Step>

  <Step title="Return control to the agent">
    Choose the action that lets artificial intelligence (AI) reply when the conversation no longer
    needs human control.
  </Step>
</Steps>

## Configure assignment

Open the assignment settings from the conversation list to select teammates for round-robin assignment. Select at least 1 teammate before saving the setting.


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